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South Downs Heritage Centre

Terms & Conditions

Contacting Us


If you have any questions or comments, please email us at Alternatively, you can phone 01273 847707 or write to the Heritage Centre Web Sales Manager, South Downs Nurseries, Brighton Road, Hassocks, West Sussex, BN6 9LY.




Postage and Packing costs are quoted on our website during the checkout process. We deliver to UK Mainland addresses only.


We ship all orders via Royal Mail. Where artists are shipping direct from their own studios, they may use an alternative carrier but this will not affect the price quoted on the website.


We will email you when the goods have been despatched. If you believe the delivery is severely overdue, email us at and we will take appropriate action.


We aim to despatch goods as soon as possible after your order is received. If the lead time is likely to be greater than 5 working days, we will advise you accordingly. In spite of all our efforts, there can sometimes be unforeseen delays. Many of the items for sale on our site are handmade by artists & makers, and this may mean it will take longer for you to receive your item. We cannot therefore guarantee delivery times or accept liability for late deliveries.


If despatch is delayed for any reason, the delivery time will be extended and we will contact you. If you wish to cancel at this time you will, of course, be able to do so.


You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.


We accept no liability if a delivery is delayed because you did not give us the correct payment or address details.


Under no circumstances will we be liable for any consequential loss, damage or costs arising from late delivery.


Our liability for any material that is defective, or not to the quality or specification is limited to the cost value of the purchased goods.


Any discrepancies should be reported to the seller in writing within 2 working days of delivery.


Price, delivery costs and availability information are subject to change without notice.

No liability will be accepted arising from any errors or omissions relating to this document.




We guarantee that goods will meet your specification and will be free from defects in materials and workmanship at the time of delivery.


Should you feel dissatisfied in any way, please inform us as soon as possible and we will do all we can to put things right.


We cannot be held responsible for losses caused by severe weather, frost, drought, flood, other climatic factors.


Return, Refund and Cancellation


In the unlikely case of a defective product, please email us at and we can then advise you whether to return the goods to us or whether we will replace the defective part. We reserve the right to replace the defective part or the goods.


As an alternative we reserve the right to refund your purchase price. If we ask you to return the goods please provide a full description of the fault and return the defective item in its original packaging, with all warranty cards, licences, manuals and accessories.


Send the package to the address below for the attention of The Heritage Centre Web Sales Manager, South Downs Nurseries, Brighton Road, Hassocks, West Sussex, BN6 9LY.


For your protection we recommend that you use a recorded delivery service when returning items. If you are returning an item because of an error on our part or it is defective, we will normally refund your costs in returning it to us, provided that you receive prior agreement with us in respect of the cost, prior to despatch. If you are returning an item that is not defective, or has not been sent to you in error by us, you are responsible for covering the postage cost of returning the item.


We will not issue a refund until the item has been returned and received by us, unless we notify you otherwise.


This returns policy does not affect your statutory rights.




If you change your mind about anything you order, you can cancel the order up to 14 working days after the goods are delivered, providing the goods are returned in their original condition. To cancel an order, e mail us at and include details of the order you are cancelling.


Goods can be returned by enclosing a note giving the reason for the return, wrapping the package securely and sending to: The Heritage Centre Web Sales Manager, South Downs Nurseries, Brighton Road, Hassocks, West Sussex, BN6 9LY.


For your protection, you should use a recorded delivery service.


You will be responsible for the costs of returning goods to us unless we delivered the item to you in error or the item is faulty.


If we do not receive the item back from you, we reserve the right to arrange for collection of the item from your residence at your cost.

You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing etc).


We will refund the relevant part of the purchase price paid by you for the goods as soon as we can, which is normally no later than 30 days after the goods are returned.


Improvement Policy


We operate a policy of continuous improvement, so changes to the goods may be made at any time. We will use reasonable commercial endeavours to keep the web site up to date but the information and specifications given are for your information only and are subject to change without notice. Pictures on the web site are generally accurate but variations in colour, shape and size must be expected.


Availability Guide


Occasionally, high demand may alter availability of goods. If this occurs, we will substitute our nearest equivalent product at no additional cost to you. If you do not wish to receive a substitute, you must advise us at the time of order. All estimated delivery times are given in good faith but may subsequently vary and no liability is accepted for late delivery.

Price of Goods


For orders made from the UK, 20% VAT is included in the price shown. If the price of the goods or delivery increases between the date we accept your order and the delivery date, we will inform you and ask you to confirm that the new price is acceptable. If it is not acceptable then you will of course have the option of cancelling the order. The prices shown are web prices only and may differ from prices in store.


Basis of Sale


An agreement for us to sell you goods is made under our terms and conditions when we accept an order made by you via our web site.


The description of the goods, the price, VAT, insurance and delivery costs are set out on the order page. We will confirm acceptance of your order on-screen.


The quantity, quality and description of the goods will normally be those set out in your order (if accepted by us).


Orders are accepted at our sole discretion.


The buyer cannot withhold payment for goods by reason of any right to set off or counter claim which the buyer may have or allege to have for any reason whatsoever.


The goods made available on our web site are only available for sale to you if you are based in our delivery area for the items ordered.


We assume no responsibility for the contents of any other web site to which this web site has links.


We reserve the right to make changes to this web site and our terms and conditions of business at any time before your order is accepted.


Emails to you will be to the address you specify to us. It is important that you give us an accurate and valid email address and tell us of any changes to it.


If either we or you fail to enforce a right under these terms, that failure will not stop us or you from enforcing the other rights, or the same type of right on a later occasion.


To the extent that any provision of these terms is found by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction, provision will be deemed not to be a part of these terms, it will not affect the enforceability of the remainder of our terms and conditions of business nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.


The headings in our terms and conditions shown are for convenience only and will not affect their interpretation.


Our terms and conditions will be governed by English law and any disputes will be resolved exclusively by the English Courts.




Price, delivery costs and availability information are subject to change without notice.


Except as specifically stated on this web site, to the fullest extent permitted at law, neither Tates of Pyecombe Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site or the information, content, materials or products included on this site.


This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Tates of Pyecombe Limited does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Tates of Pyecombe Limited, its affiliates, directors, employees or other representatives.


No responsibility is accepted for any loss or damage that may arise from the use of message boards or their content.




All of the written, photographic, design and audio content of the web site together with the selection and arrangement of it and all software compilations are copyrighted property. All rights reserved.


None of this material on this web site may be used without our written permission. You may download or print a single copy for your own non-commercial off-line viewing.

All names, slogans, or other phrases may be a trade mark of ours or another person or corporation. Any unauthorised use of a trade mark is unlawful.


Heritage Centre Opening Hours

Monday - Saturday: 9am - 5:30pm
Sunday: 10am - 4:30pm

The Barn Coffee Shop & Restaurant Opening Hours

Monday - Saturday: Outdoor dining only from 9am
Sunday: Only dining only from 9am

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Our Partners

Tates Of Sussex

The South Downs Heritage Centre is located at South Downs Nurseries, part of the Tates of Sussex Garden Centre Group